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COVID-19 Business Support August 2021

Business Support

Te Waka continues to support our Waikato businesses as we move through the different alert levels in the Waikato region. 

Our office is still closed, however our team are working remotely and are here to discuss your business needs virtually or via phone. 

We know it’s hard for businesses to negotiate the regulations and challenges moving through the alert levels brings. The below links identify useful information and support tools to help you mitigate these challenges. 

Wage Subsidy Scheme

Applications for a second round of Wage Subsidy – to be known as Wage Subsidy August 2021 #2 – opened at 9.00am on Friday 3 September.

Resurgence Support Payment 

The Resurgence Support Payment is available for small businesses that experience a loss of 30 percent of revenue as a result of the alert level increase to level 2 or higher. Eligible businesses can apply to receive up to $1500 plus $400 per full-time equivalent employee, up to a maximum of 50 full-time employees. Applications will open at 8am on 24 August 2021.

Business Helpline

If you have questions about Alert levels, how to access Government business support or general resources, call the business helpline. The helpline is free and can be accessed by calling 0800 500 362 for the North Island, or 0800 50 50 96 for the South Island.

It can offer you:

  • specific advice and access to government business support
  • advice on what Alert Levels mean for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services
Financial Support Tool

If you are experiencing financial pressure, explore the help available for small business owners. Use the financial support tool to find out what financial support is available whether you are an employer, are self-employed or a sole trader. Click here to access the tool.

COVID-19: Information for businesses. Here’s where you’ll find information about:

  • operating at Alert Levels
  • business travel across regional boundaries
  • contact tracing
  • financial support for businesses
  • employment and work visas
  • leases and tenancies
  • exporters and importers
  • working from home
Digital Boost Programme

Want to learn a new skill? See how other Kiwi business owners are using digital to boost their business and work smarter.

A free set of resources and programs to help you bring your business online with confidence, ranging from marketing to accounting, operations and more. Visit Digital Boost to discover the digital skills to boost your business. Learn it. Do it. Boost it.

Connect with a Business Growth Advisor

If you would like to connect to a Business Growth Advisor at Te Waka please fill in one of the forms below. We will then be in touch to make a time to meet with you virtually, over the phone or in person depending on what level we are at.

Talk to an advisor about your current lockdown challenges – please click here

Access to business growth support - Management capability services/funding, Callaghan Innovation Research & Development Funding, NZ Business Mentors – please click here

Connect with a Business Mentor

A reminder that access to support from New Zealand Business Mentors is available. During this latest lockdown now could be the time to get help for you and your business.

To join the Mentoring service, register here. An agent in your region will contact you to discuss your specific needs and then match you with an experienced Business Mentor.

You will have up to 12 months' access to a Business Mentor who will help you develop your business and yourself as a business owner.

Or to find out more please contact to see if this is the right step for you. 



In 2020 Te Waka has connected over 2,000 businesses across the region with expert advice funded by the COVID-19 Business Advisory Fund, with the support of the RBP network of service providers, over $5 million of funding has been issued to Waikato Businesses from the COVID-19 Advisory Fund and the Tourism Transition program since the end of March 2020. 





Doing business at Alert Level 2


At Alert Level 2 all businesses can open with some restrictions, including physical distancing, use of face coverings and record keeping.

At Alert Level 2, all businesses can operate and have customers on their premises if they can do so safely.

All workers should keep at least 1 metre apart, where possible. To help everyone physically distance safely, you can:

  • limit the number of people allowed in enclosed spaces such as lifts
  • offer flexible working options, for example working from home
  • have virtual meetings instead of meeting in person

If you own or run a business where staff cannot work home, you may want to stagger start times to limit cross over between staff. 

If your business has customers on site, you need to meet physical distancing requirements. This may mean you need to limit the number of people that can enter your premises at any given time so people can safely physically distance.

You can also limit customer contact by offering contactless payment options and providing contactless deliveries.

Physical distancing requirements for customers

In places like retail stores, shopping malls, libraries, gyms, museums, swimming pools, and parts of offices where customers may be present, customers and clients on the premises need to stay 2 metres apart.

In other places where there is a cap on the number of people who can be present — for example cafes, restaurants and bars, customers and clients on the premises only need to keep 1 metre apart.  

To help achieve physical distancing, customers are not permitted to stand on public transport.

There are specific rules for businesses in hospitality, retail and in-home services and businesses organising events or gatherings.

Advice for workplaces that are not open to the public

If your workplace is not open to the public — for example, an office or a factory floor, workers only need to keep 1 metre apart. There is no limit on the number of people that can be on the workplace premises, as long as everyone can safely physically distance. Your employees do not need to wear a face covering, but we encourage everyone to wear one.

If you have visitors to your workplace, you need to make sure they keep a 2 metre distance from others — for example, reception staff.

Face coverings

Your employees must wear a face covering if they work:

  • in a public-facing area of a court, tribunal, local or central government agency or social service provider
  • as a delivery driver to residential addresses — delivery drivers only need to wear a face covering when they are out of their vehicle
  • in a customer-facing role in a hospitality business, for example cafes or restaurants
  • for a close contact service — for example, hairdressers or beauty therapists
  • in a customer facing role at a retail store — including those that were operating at Alert Levels 3 and 4
  • at an indoor public venue — for example, a library or museum — employees working at a swimming pool do not need to wear a face covering
  • as a driver of a taxi, ride-share vehicle, ferry, bus or train used for public transport — this excludes school buses and ferries between the North Island and South Island.

Some people do not need to wear a face covering. 

Record keeping and contact tracing at your workplace

From 11:59pm Tuesday, 14 September 2021, many businesses and services that can open at Alert Level 2 will be legally required to provide safe and secure ways for everyone 12 years and over who enters their premises or location to record their visits. 

Businesses must display an NZ COVID Tracer QR code in a prominent place at or near your main entrance. You also need to offer customers and visitors an alternative way to record their visit. If you are using an alternative contact tracing system, you need to record:

  • the entry and exit times for workers, visitors and contractors
  • the names of everyone on your premises or location
  • their contact details.

Make sure you keep your contact tracing records secure. 


For more and up to date information on doing business during Alert Level 2 visit the Unite Against Covid 19 Website.



For more information contact our Business Advisory Team