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Waikato Business Support Service

Te Waka, in partnership with Hamilton City Council and District Council’s across the Waikato established the Waikato Business Support Service during Alert Level 4 lockdown to help businesses survive, revive and grow post COVID-19.

The purpose of the Waikato Business Support Service was to provide advice and assistance to businesses affected by the COVID-19 crisis through a phone-based support service.

The Waikato Business Support Service included the:

  • Implementation of a dedicated Call In/Out system
  • A funding partnership (seed funding) from Hamilton City Council
  • Partnership agreements with direct system engagement with Otorohanga, Waipa, Thames-Coromandel and Waitomo District Councils
  • Shared reports and information with Council partners and local, regional and national agencies
  • Establishment of an online presence for the service and media/newsletter communications direct to business

The Waikato Business Support Service and our dedicated Regional Business Partner Team supported in excess of 500 Waikato businesses during Alert Level 4 and in excess of 800 Waikato businesses during Alert Level 3. We have also produced snapshots of the regional business response to the Alert Levels which you can find here and here.

Looking ahead, Te Waka will continue to review the services and support offered. Additional funding for Covid-19 support was released on the 14th of July and the Waikato Business Support Network (an evolution of the Support Service) and regional partners will continue to assess and assist businesses to receive support where needed.


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